Transition Manager L1

Req Id: 84485

City: Pune

State/Province: Maharashtra

Posting Start Date: 8/7/25

Opportunity for Transition Manager (NON-IT Business/BPO) - Pune/Hyderabad/Gurugra

Note: Candidate with experience in IT transitions will not be qualified.

Job Description:

Job Description

Wipro is looking for Transition Manager from Non-IT/BPS transition background in Pune/Hyderabad/Gurugram

Experience: 9 years

Grade: Manager

Note: Experience in IT transition will not be qualified for this role.

Role:

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.

Do:

• Ensure effective transition as per project plan and timelines
  • Implement transition plans and register new transitions - calendar and spreadsheet on the system
  • Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
  • Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
  • Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
  • Schedule required meetings as directed by the Transition Manager and document meeting minutes
  • Conduct data extraction of hours spent per transition and tracking against planned budget
  • Assist the transition lead in the assessment of technology transition proposals as and when required
  • Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
  • Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
  • Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
• Prepare timely and accurate reports and dashboards as required by the stakeholders

• Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
• Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
• Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
• Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition

• Manage active transitions as assigned.
• Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
• Support the project as the first escalation point for internal and customer issues.
• Drive governance calls and meetings for internal and customer updates.
• Plan for, conduct and manage relevant trainings to be delivered to transitions team.
• Participate in / conduct assessments to gauge the training needs of the team.
• Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
• Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
• Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
• Combining process migration activities along with IT implementation
• Gives customer distinct advantage as vendor manages both IT as well as the operations
• Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality.
• Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.