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Transition Manager

Yesterday Flexible / Remote

This job is no longer available.

Req Id: 8673

City:

State/Province:

Posting Start Date: 5/23/25

Job Description:

Job Description

Role:

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.

Do:

  • Ensure effective transition as per project plan and timelines
    • Implement transition plans and register new transitions - calendar and spreadsheet on the system
    • Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
    • Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
    • Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
    • Schedule required meetings as directed by the Transition Manager and document meeting minutes
    • Conduct data extraction of hours spent per transition and tracking against planned budget
    • Assist the transition lead in the assessment of technology transition proposals as and when required
    • Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
    • Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
    • Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
  • Prepare timely and accurate reports and dashboards as required by the stakeholders

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  • Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
  • Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
  • Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
  • Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
  • Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition
  • Stakeholder management
    • Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
    • Provide timely assistance in case of an escalation and support resolution of escalations/ issues


  • Deliver
    No.
    Performance Parameter

    Measure
    1.
    Customer Centricity

    CSAT (PCSAT & ACSAT top 2 Box) % / NPS

    Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs

    Adherence to all customer contractual commitments related to Services transitions

    Adherence to Services transition norms on all key performance metrics
    2.
    Presales & Delivery Excellence

    100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct

    Demonstrate One Wipro by 100% usage of Integrated Transition framework

    Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q

    Process Exceptions to be minimized by 100% compliance to the ITF

    Client-provided location(s): Flexible / Remote
    Job ID: Wipro-8673
    Employment Type: OTHER
    Posted: 2025-08-13T01:05:15

    Perks and Benefits

    • Health and Wellness

      • Parental Benefits

        • Work Flexibility

          • Office Life and Perks

            • Vacation and Time Off

              • Financial and Retirement

                • Professional Development

                  • Diversity and Inclusion