Trading Service Analyst

Req Id: 90041

City: Geneva

State/Province: Geneva

Posting Start Date: 9/2/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

• General 1st and 2nd level support
  • User contact via defined interfaces such as e-mail, telephone and chat for recording IT faults
  • Analysing the fault, if necessary in coordination with other teams and internal / external employees.
  • Troubleshooting, documentation and, if necessary, forwarding to other solution teams
  • Tracking malfunctions through to completion
  • Communication of faults and the fault clearance process to users and stakeholders in the department and IT
  • Creation of instructions for fault clearance and operation (operational procedures)
  • Management of the elimination of major faults
  • Creating root cause analyses
  • Carrying out error analyses and demand-oriented bug creation (code changes , data corrections)
  • Fixing bugs (eg data corrections)
  • Ad hoc processing of prioritised issues

• Specifics on 1st level onsite support
  • New-joiner support (planned and ad-hoc)
• Setup and handover training for new Smart Client hardware
• Order of and support for access rights
• Walkthrough of office software and office communication
• Trader desk and multiscreen setup
• Network infrastructure and WIFI setup

• • Floorwalking support (when in the office):
• Collect and follow-up (minor) incidents from users
• Provide user support as requested
• Manage access servers
• Manage stock for peripheral devices and consumable materials like printer toners
• Support for printers and video conferencing systems
  • Hardware support (via external vendor):
• Manage stock for hardware as desktop PC, laptops, docking stations, monitors, and printers
• Exchange hardware when defective
• Installation of new desks with hardware Onsite network infrastructure and hardware patching
• Manage special hardware like UPS, media (TV/SAT)

M andatory skills:

• 4-10 years of experience in troubleshooting IT systems and complex IT infrastructure
• Networked, analytical and solution oriented thinking with high-level of customer focus.
• Proficient professional skills are essential, given the broad spectrum of issues likely to be encountered.
• Strong language and social skills in English are a must for effective direct communication with traders, often under challenging and time-sensitive conditions.

O ur offer:

• New Hires Buddy-Program
• Regular All-hands Meetings
• Referral Program
• Comprehensive Learning Offerings
• Company pension plan
• Highly international, high-Performance culture
• Diversity is in our DNA
• Women network

Mandatory Skills: ETRM Energy Trading and Risk Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Geneva, Switzerland

Job ID: Wipro-90041

Employment Type: OTHER

Posted: 2025-09-02T18:39:34