Tools Consultant - L1

Req Id: 93401

City: Warwick

State/Province: Warwickshire

Posting Start Date: 9/4/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

About the Role:

Implementing, configuring, and administering BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM), which includes the migration from TSOM to BHOM. Responsibilities include troubleshooting issues, integrating systems, automating tasks with scripting, generating performance reports, and ensuring compliance with ITIL best practices. Candidates need extensive experience with these BMC tools, strong problem-solving skills, and familiarity with ITIL processes and BMC PATROL agents.

Key Responsibilities:

Implementation and Configuration:
Install, configure, and customize BMC TSOM and BHOM applications and components.
Administration and Maintenance:
Manage and maintain TSOM and BHOM within complex, distributed environments.
Troubleshooting:
Diagnose and resolve issues with applications, integrations, and customizations in both TSOM and BHOM.
Migration:
Manage the migration process from TSOM to BHOM, including data and policy migration and the migration of PATROL agents.
Integration:
Integrate BMC products with each other and with third-party applications like ServiceNow /Cadalys / REmedy to create incident tickets.
Performance Monitoring:
Monitor system performance, conduct health checks, and generate performance reports.
Proactive Management:
Configure alerting mechanisms for proactive incident management and conduct root cause analysis for incidents.
Documentation:
Develop and maintain documentation for system configurations and procedures.
Collaboration:
Work with cross-functional teams to enhance monitoring capabilities and facilitate knowledge transfer.

Mandatory Skills: BMC Helix Operations Management AIOPS .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.