About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
Location: Remote
Role: Technical Architect- Infor XA Mapics Finance
Primary Skills:
Infor XA MAPICS Finance
Knowledge in Trouble shooting Planet Press Application
Job Description :
- The key responsibilities include:
- Being responsible and accountable for driving Support & Maintenance operations and work with a proactive approach to avoid solution/system service disruption.
- Service Delivery: Provide management oversight for the day-to-day application management operations, including risk mitigation and service quality management; coordinate and facilitate formal communication channels between AMS teams, business, and management; manage support activities; drive continuous improvements and innovation to optimize costs and improve end user satisfaction.
- Incident Management: Engage with the AMS team on Severity 1 and Severity 2 incidents and facilitate communications and escalations with the client and with SaaS providers and any other third-party vendors. Drive the major incident call wherever applicable.
- Release Management: Plan and manage the releases including impact analysis, risk management, testing, release deployment, and escalation of issues with the help from application track leads.
- People Development: Provide leadership and management in staffing the team and day-to-day people development and management.
- Governance: Support the improvement of the AMS governance and standardization of processes and reporting. Ensuring the respect of all processes and governance established in the environment. Ensuring by means of regular connects with team that the team adheres to the incident management processes agreed with customer (Handling of incidents, CRQ's, LCM activities, DR activities etc)
Should have atleast 2-3 years of experience in directly managing AMS engagement with overall experience of 10 years and above.
Has experience of managing/utilizing ticketing tool, deriving dashboards, driving/monitoring team performance.
Has managed customers directly and has experience of getting into difficult and critical discussions with customers.
Has good analytical, problem-solving and articulation skills
Skillset required: RPG, RPGLE, CL, ISERIES, ALDON, COBOL, EDI, Trusted link
Secondary Skill: Trailblazer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group
Infor XA MAPICS Finance