Techno Functional IT Operations - L3

Req Id: 92218

City: Toronto, Pearson Intl

State/Province: Ontario

Posting Start Date: 8/28/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Own accountability for Tier 1 and Tier 2 ticket management
Analyze support trends and build an automation roadmap focused on AI, self-service, and workflow efficiency
Act as the single point of contact for escalations and collaborate with support teams to resolve issues
Serve as the product owner for IT Ops Automation, driving initiatives like password reset automation, user provisioning, and self-service portal enablement
Work cross-functionally with teams such as Security and Engineering to align automation efforts and manage dependencies
Influence and guide teams as a Subject Matter Expert in IT Helpdesk automation

Mandatory Skills: ServiceNow ITOM Service Mapping .

Experience: >10 YEARS .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.