Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
ServiceNow Solutions Architect
Position Overview: We are seeking a highly skilled ServiceNow Solutions Architect to join our team. This role is ideal for a hands-on technical expert who thrives in a collaborative environment and is passionate about leveraging the ServiceNow platform to drive business efficiency. You will play a key role in designing, implementing, and optimizing ServiceNow solutions across our enterprise, working closely with stakeholders to explore new capabilities, produce documentation and best practices, and maintain high standards of platform performance and scalability.
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Responsibilities:
• Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.).
• Install, configure, and test new applications and features in a sandbox/dev environment.
• Continuously explore ServiceNow's latest capabilities, releases, and technologies to improve the platform and advise on best practices.
• Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement.
• Ensure data integrity, normalization, and reconciliation of discovery and inventory sources.
• Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools.
• Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures.
• Establish and promote best practices for ServiceNow development, security, governance, and release management.
• Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards.
• Lead workshops, gather requirements, and translate business needs into scalable technical solutions.
• Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions.
• Troubleshoot complex platform issues and recommend long-term solutions.
• Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency.
• Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.)
• Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.
Mandatory Skills: ServiceNow - SaaS.
Experience: 8-10 Years.
Expected annual pay for this role ranges from $80,000 to $1,58,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.