Techno Functional Consultant - L1

Req Id: 90354

City: Guadalajara

State/Province: Jalisco

Posting Start Date: 9/12/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role - CMDB role

Shifts - UK shift.

WO value -200k

Location - PAN India

Preferable - Pune, Bangalore & Coimbatore

Responsibilities

• Lead the design, development, and maintenance of the CMDB within the ServiceNow platform.
• Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
• Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
• Develop and maintain CMDB documentation, including data models, workflows, and processes.
• Provide technical leadership and mentorship to the CMDB development team.
• Perform regular audits and data quality checks to identify and resolve discrepancies.
• Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
• Stay up-to-date with ServiceNow CMDB best practices and industry trends.
• Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
• Relevant certifications in ServiceNow, ITIL, or other ITSM frameworks are highly desirable.
• Certified ServiceNow Configuration Management Database (CMDB) Administrator Certification is required.

Experience

• Minimum of 5 years of experience in CMDB development and administration within the ServiceNow platform.
• Proven experience leading CMDB projects and teams.
• In-depth knowledge of ITIL processes and best practices.
• Experience with integrating CMDB with other ITSM processes and tools.
• Strong understanding of database design, data modeling, and data governance principles.

Skills

• Proficient in ServiceNow CMDB administration and development.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a focus on data accuracy and integrity.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficient in scripting languages (e.g., JavaScript) and database query languages (e.g., SQL).
• Strong project management and leadership skills.

Do

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

Deliver
No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

Mandatory Skills: ServiceNow - IT Service Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Guadalajara, Mexico

Job ID: Wipro-90354

Employment Type: OTHER

Posted: 2025-09-12T18:40:54