Technical Consultant
Req Id: 96405
City: San Jose
State/Province: California
Posting Start Date: 9/15/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
- Act as the L3 point of contact for incidents / queries raised by customers, L1 and L2 support teams.
- Analyze and resolve production issues, ensuring timely resolution with minimal impact.
- Work on L3 Jira stories that cover bug fixes, system behavior clarifications, and data issues.
- Perform Short-Term Fixes (STF) and Long-Term Fixes (LTF) in coordination with development teams.
- Conduct data analysis and fixes for production records as needed.
- Collaborate with developers, testers, and operations teams to improve system reliability and incident response.
- Acknowledge, investigate, and respond to production support queries from customers, L1 and L2 teams.
- Maintain logs, create incident documentation, and contribute to knowledge bases and runbooks.
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Required Skills & Experience:
- Strong hands-on experience in Java, Go, and MongoDB
- Proficient in debugging application and service-level issues in production environments.
- Solid understanding of microservices, web services, and distributed systems.
- Experience with production/ platform tools (Jira, ServiceNow, Splunk, etc.)
- Good understanding of CI/CD pipelines and DevOps principles.
- Strong problem-solving skills and ability to work under pressure in critical situations.
- Excellent communication and coordination skills to work with cross-functional teams
- Previous experience in L3 support or Site Reliability Engineering (SRE).
- Exposure to monitoring and alerting systems.
- Experience in working in an Agile/Scrum environment.
Mandatory Skills: Google Go Programming .
Experience: 8-10 Years .
Expected annual pay for this role ranges from $80,000 to $158,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion