System Engineer L4

Req Id: 103462

City: Redmond

State/Province: Washington

Posting Start Date: 10/14/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

• Perform advanced technical support (Tier 3/4) for employees facing application issues, working closely with internal teams and product engineers to enhance products and user experience.
• Deliver expert service engineering across multiple platforms, including Windows Client/Server, Intune, Security, Authentication, Identity, Networking, Linux, Mac, iOS, and Android.
• Use existing telemetry data or create new telemetry solutions to analyze frequent ticket and call drivers, identifying obstacles, bugs, and change requests.
• Develop and manage scripts (PowerShell/VS Code) for automating issue detection and resolution.
• Create troubleshooting guides, knowledge base articles, and training materials for lower tier teams to improve issue resolution rates.
• Oversee incident resolution timelines, escalation processes, and track time to resolution.
• Collaborate with managers and engineering groups to resolve complex customer issues, sometimes working directly with customers; monitor support tickets for accuracy, resource gaps, and quality concerns.
• Provide both technical solutions and analytical reports to leadership, supporting strategic decisions on MSD services.
• Demonstrated experience managing and improving enterprise services for over three years, including production system support.

Requirements:

• 3 years of experience in IT service engineering and/or support
• Possess strong troubleshooting skills for client/server software across diverse platforms (Windows, Mac, iOS, Android, Linux) and have the ability to solve problems independently.
• Proven expertise in root cause analysis, troubleshooting, and triaging complex platforms, applications, security, authentication, device management, and networking issues.
• Proficient in PowerShell, VS Code, Azure, and Power BI, using these tools for automated issue detection and remediation.

Mandatory Skills: Desktop Support .

Experience: 5-8 Years .

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Redmond, WA

Job ID: Wipro-103462

Employment Type: OTHER

Posted: 2025-10-15T18:42:10