Subject Matter Expert

• Equipped to handle all queries related to reservations, ticketing, redemption, products and services, complaints and grievances, special handling, flight disruptions, booking changes, refunds etc

• Grads/undergrads with 2 years completion in college and able to produce TOR.
• HS Graduate w/ at least 6 mos SME/QA experience
• If no SME experience, min of 5yrs bpo experience in a Travel account
• Flexible to work in a 24X7 environment
• Willing to work onsite

- Excellent written communication and business writing skills
- Good knowledge of computers, including MS Office, internet services and online tools
- Good typing skills
- Sound customer service skills and soft skills with prime focus being on customer satisfaction

- Ability to stay calm and perform under pressure, as well as handle stressful situations without being overwhelmed
- Team player
- Good analytical and logical reasoning skills
- Good Interpersonal & people management skills with Good problem solving approach