Site Reliability Engineering

- Unix Shell Scripting, SQL

- Troubleshooting using logs, Splunk / Dynatrace

- ITSM - Incident, Change and Problem Management

- L2 Support experience is a must

- PCF / AWS Cloud knowledge

• Incident Resolution - Review and resolve the Incidents arising from Operation Command Center Alerts, Alerts from Enterprise Monitoring Operations (EM Operations), OMNIBUS and Splunk Alerts
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing - perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents - and take action on fixing the underlying cause of the high severity issues.
• Configuring application/artifacts and supporting the new customer onboarding to the platform
• Testing the newly on boarded customer's file processing and reports delivery
• Raise new change tickets and arrange for approvals, including CAB approvals

Tools Used:

Remedy - Ticketing Tool

Rally (For Story and Bug Tracking)

WinScp (file movement/ validation)

Cyberark/Putty

Toad - Querying Tool for DB

Mandatory Skills: SRE Operations.

Experience: 3-5 Years.

Expected annual pay for this role ranges from $45,000 to $1,10,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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