ServiceNow Technical Manager

Role & Responsibilities:

• ServiceNow Development, configuration, administration, and support for ServiceNow VR module.
• Provide VR solutions in terms of architecture, design, and operational support as it relates to ServiceNow Vulnerability Response (VR) module.
• VR solution design, and operational support as it relates to integrations, customized CI lookup Rules, Watch Topics, Assignment Rules, Grouping Rules, Risk Calculator Rules, Remediation Target Rules, Auto Close/Auto Delete Rules, Exception Rules, Notifications, Classification Rules, SLA definition, Severity/Normality Mapping, Classification Rules, and Background Jobs.
• Design and develop solutions to enrich Vulnerability Items and Test Result Records and other VR tables to enhance VR capabilities.
• Support Remediation process flows for Vulnerability Response
• Design, Configure and support data integrations and schedules
• Design, Configure and support Flow Designer flows and sub flows leveraging REST API for data exchange.
• Liaison with ServiceNow Platform Administrators (enterprise level) as it relates to VR impacts on ServiceNow Platform configuration and properties.
• Liaison with CMDB Team to enhance CMDB as it relates to VR data requirements.
• Design Runbooks for Vulnerability Response processes and procedures.
• Enhance Reporting capability of VR