Service Now Lead Developer

Req Id: 92079

City: Guadalajara

State/Province: Jalisco

Posting Start Date: 10/15/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The ServiceNow MCO/SOM lead developer is responsible for configuring, developing, and implementing solutions within the ServiceNow Manufacturing Commercial Operations (MCO) and Sales and Order Management (SOM) modules. The role requires collaboration with business stakeholders, developers, and architects to deliver solutions that optimize the sales, support, and service lifecycles for manufacturing companies and their channel partners.

• Design, develop, and implement ServiceNow MCO and SOM solutions, including workflows, applications, and integrations.

• Collaborate with business analysts and stakeholders to gather requirements and translate business needs into technical solutions within the MCO/SOM platform.

• Configure and customize core ServiceNow components, including Business Rules, Client Scripts, UI Policies, Workflows/Flow Designer, and Service Portals.

• Develop and manage product catalogs, pricing strategies, and product offerings within the SOM module to streamline the ordering process.

• Work on integrations with other enterprise systems using APIs (REST/SOAP) and IntegrationHub to ensure seamless data flow.

• Automate order exceptions and dispute management to enhance operational efficiency and improve customer satisfaction.

• Create technical documentation for development, configuration, and maintenance activities.

• Participate in testing, quality assurance, and user acceptance testing (UAT) to ensure high-quality solution delivery.

• Provide ongoing support, maintenance, and troubleshooting for the MCO and SOM applications.

• Experience: 6 years of hands-on experience in ServiceNow development and implementation, with a strong focus on MCO, SOM, and related customer workflows.

• Proficiency in web technologies, including JavaScript, GlideScript, REST/SOAP APIs, HTML, and CSS.

• Experience with ServiceNow development tools such as Flow Designer, IntegrationHub, and App Engine.

• Solid understanding of the ServiceNow platform's data model, architecture, and best practices.

• Strong expertise in Sales and Order Management (SOM), including lead management, opportunity management, and quote management.

• Experience with the Manufacturing Commercial Operations (MCO) solution, including its relationship with Customer Service Management (CSM).