Service Line Delivery Head - Japan

Cloud & Infrastructure Service - Delivery Head / Japan

In the new SMU-GBL (Global Business Line) structure, Sector Delivery Head is a very critical leadership role with accountability for overall delivery of Wipro services to our customers, leveraging capabilities across 4 GBLs.

The candidate be responsible for managing large/growing geo within APMEA. The role is for a Sector Delivery head who can ensure seamless delivery of projects across GBLs.

• Responsible for multi Account Performance and Growth, Project reviews, Continuous Improvements, People Management, Trainings and Upskilling initiatives
• Work closely with the customer stakeholders for strengthening relationship, seek feedback and actionize improvements, weekly , monthly and quarterly business reviews, identify new opportunities and lead account growth
• Should have ability to interface with Customer stake holders (CXO, SVP, Directors) and arrive at Problem Definition / Business Case.
• Would be instrumental in Delivery Led Growth by scoping new opportunities proactively
• Demand forecasting, planning and drive fulfilment with customer and internal stake holders
• Drive MSA & SOW discussions and compliance to contractual commitments, proactive proposals
• Identify and close early warnings on the projects to avoid any customer escalations
• Has good understanding of the delivery operational parameters and drive them to align with organization norms. Prioritize Delivery Maturity Index
• Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams
• Drive and lead People engagement and Capability development charter for the Unit/ accounts
• Ability to work in matrix & global environment with multiple stake holders including SMU and GBL
• Shall be responsible to drive Delivery Industrialization across the geo including cost management, margin improvement and enabling PLD

• Deep knowledge and experience in cloud infrastructure services, particularly in the Japan market.
• Proven track record in managing multiple projects with successful service delivery.
• Strong technical aptitude and ability to assess complex requirements.
• In-depth understanding of budgetary and cost optimization strategies.
• Exceptional communication and interpersonal skills for effective client and team engagement.
• Fluency in English and Japanese is preferred.