Service desk lead - L1

Req Id: 94391

City: Helsinki

State/Province: Helsinki

Posting Start Date: 9/8/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

About the Role:

This position is responsible for providing IT client services support in Finland (Helsinki, Turku, Tampere) and Sweden (Stockholm). Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management.

The candidate will be performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware, software problems, and support items pertaining to mobility.

• Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.
• Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades.
• Receive and respond to incoming calls and/or e-mails regarding desktop/mobility problems.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Interface with third-party support and equipment vendors
• Ensure Nordic office is prepared for employee and contactor day 1 onboarding including on time preparation of laptop and conducting day hands on onboarding.

• Associate degree in information technology, or related field (or equivalent experience).
• Minimum of 2 years of IT Desktop Support experience.
• Experience working in a global corporate environment would be good.
• Strong technical skills in supporting x86/x64 hardware platforms, Windows 11, Apple iOS, and Android mobile OS.
• Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
• Experience supporting & troubleshooting Video Conference systems is preferred.
• Experience with Mac OS X, JAMF is a required.
• Experience working with 3rdparty vendors with regards to service/device maintenance.
• Excellent customer relations and customer support skills.
• Experience working in a team-oriented, global, collaborative environment
• Fluency in English (oral/written) is required.

• CompTIA A Certification
• Recent Microsoft Certification