Service Desk Analyst - L3

Req Id: 75286

City: Orlando

State/Province: Florida

Posting Start Date: 8/8/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role : Service Desk

Required skill -

• Must be experience in working on tickets in ServiceNow.
• Must be familiar in basic Active Directory tasks such as account unlock, password reset, Account creation.
• Answer calls and chats and troubleshoot issues through remote support tool.
• Pass tickets which are out of scope to other groups.
• Handle irate users with empathy and resolve issues to user satisfaction.
• Resolve tickets with given SLA.
• Handled Tickets, Chats and call with in given AHT and ASA.
• Good written and verbal communication skills.
• Technical knowledge on troubleshooting MS office applications.

Mandatory Skills: TIS Service Desk .

Experience: 3-5 Years .

Expected annual pay for this role ranges from $45,000 to $1,10,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Orlando, FL

Job ID: Wipro-75286

Employment Type: OTHER

Posted: 2025-08-11T15:24:19