The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro's Service Desk objectives.
- Remote multi-language support for user community of an international business operating in 120 countries worldwide;
- Work in close cooperation with 3 other support hubs, located in Manila, Guadalajara & St Petersburg.
- Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as:
- SAP ERP system;
- Global corporate applications (Service-Now, Oracle CRM, Qlik , Concur etc.);
- Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software);
- Global infrastructure solutions (Skype IP telephony & Genesys , Polycom VC, Pulse Secure, corporate WAN, LAN and WWAN).
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- University Degree or undergraduate, preferably in Computer science or related areas;
- Proficient in either Mandarin / Korean / Bahasa Indonesia language (read/write)
- Upper Intermediate English, other language is a plus;
- IT experience is a plus (MS products, Networks etc.);
- Willing to help, Customer-oriented attitude;
- Active Listener able to express ideas clearly;
- Accountable and driving results;
- Able to learn fast;
- Analytical skills.
- TIS Service Desk
- Proficient Bilingual to any of the following languages:
- Mandarin
- Korean
- Bahasa Indonesia