Education Graduates with industry experience Experience 8 to 10 years of Operations experience Skills Required
Lead and Scale up the Process
Managing initiatives and resources across the project to facilitate seamless transformation
Creating and providing high quality presentations, Reports and client deliverables
Take ownership of process management initiative
Operationalize & deploy the process changes
Conducting change management and process optimization
Provide status around planned v/s progress across delivery functions to internal and external stakeholders.
Provide accurate status based on various measurable delivery parameters including Capacity & Scope
Define, implement and measure different KRA (Key Result Areas) for the workforce leading overall performance improvement
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Flexibility to work across multiple rotational shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Ability to effectively influence and communicate cross-functionally with all levels of management
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Ability to manage multiple teams spread across different locations
Exposure to project and program management function
People Management Skills
Strong communication with tactical approach in order to address issues of varying complexity.
Defining success metrics, analyzing data and extrapolating actionable business insights
Escalate issues to program stakeholders where necessary
Stakeholder management and regular report outs to senior management
Ensure achievement of SLA targets
Exposure to project and program management function Geographic Information Systems(Maps)