Senior Network Architect

Role Purpose
As a technical lead handling a high-priority incident, your primary responsibilities include rapid diagnosis, devising a remediation strategy, coordinating with other teams, and ensuring efficient implementation of the fix to minimize disruption and restore services.

Responsibilities:
Rapid Diagnosis and Root Cause Analysis:
• Quickly identify the nature and scope of the incident and categorised the priority of incident.
• Determine the root cause(s) of the problem.
• Gather relevant data and information from logs, monitoring tools, and other source
Remediation Strategy Development:
• Develop a plan to address the issue, considering potential impacts and risks.
• Determine the best course of action for restoring services.
• Identify necessary resources and dependencies
Coordination and Communication:
• Act as a central point of contact for technical aspects of the incident.
• Collaborate with other teams (e.g., Data Center, Network, security, EUC, Tools) to ensure a coordinated response.
• Keep stakeholders informed of the incident's status and progress.
Implementation and Monitoring:
• Oversee the implementation of the remediation plan.
• Monitor the system to ensure that the issue is resolved, and services are restored with in SLA.
• Document the incident, its resolution, and lessons learned.
Escalation and Decision-Making:
• Know when to escalate the incident to higher levels of management.
• Make timely and informed decisions regarding resource allocation and incident resolution.
Post-Incident Analysis:
• Conduct a thorough post-incident review to identify areas for improvement in incident response processes.
• Preparing RCA and alignment with root cause, Business Impact and business outage.
• Document lessons learned and implemented changes to prevent similar incidents in the future.

Mandatory Skills: Technical Consulting.

Experience: >10 YEARS.

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