Sales Team Lead

Job Title: Sales Team Lead

At Wipro Philippines Inc, we are committed to empowering families through travel experiences while valuing integrity, creativity, and dedication in our workforce. We believe that fostering strong relationships and encouraging teamwork are integral to achieving our mission of being the most loved brand in family travel. If you are someone who showcases trust, enthusiasm, and respect in your relationships with both clients and team members, we want to welcome you to our team.

Summary:

As the Sales Team Lead, you will play an impactful role in shaping the future of our sales associates. Your focus will be on developing their skills and enhancing their performance by conducting comprehensive evaluations of live and recorded calls, providing tailored coaching sessions, and championing a culture of motivation and success. You will ensure that our sales team not only meets goals but also upholds our standards for quality, legal compliance, and exceptional customer experiences.

Job Responsibilities

Leadership and Motivation: You will be a prominent figure on the sales floor, providing timely support and direction to your team and fostering a positive sales environment.

Coaching & Development: Deliver comprehensive feedback sessions spurred by rigorous call monitoring, and consistently track individual progress against outlined performance metrics to ensure growth.

Collaboration: Actively engage in collaborative efforts with sales leaders, trainers, and quality assurance teams to enhance alignment and ensure a seamless coaching journey for the associates.

Performance Analysis: Utilize analytics tools and dashboards to glean insights and modify strategies that drive productivity and results for your team.

Engagement: Foster a workplace culture centered on recognition, continual growth, and accountability, encouraging team members to take ownership of their development.

Qualifications

• A Bachelor's degree is required, preferably in a related field.
• Minimum of three years of experience in sales, preferably including at least one year of direct coaching or team leadership within a call center environment.
• Proven experience in driving results through effective coaching and mentorship is essential.
• Familiarity with sales CRM platforms, quality assessment tools, and proficiency with Excel to create and analyze performance dashboards is expected.

Certificates, Licenses, Registrations:

No specific certifications are mandatory; however, relevant training in sales methodologies or leadership could be an asset.

Competencies

Client Centricity

Passion for Results

Execution Excellence

Collaborative Working

Learning Agility

Problem Solving & Decision Making

Effective communication

Mandatory Skills: Ad Tagging.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.