Quality Analyst with Hebrew or Dutch
This job is no longer available.
Req Id: 88710
City: Krakow
State/Province: malopolskie
Posting Start Date: 8/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Join Wipro as a Quality Analyst in Cracow and elevate your career!
At Wipro, we empower our employees to create their own career paths. With almost 1000 professionals in Poland supporting more than 45 clients, we provide a unique environment where learning, innovation, and collaboration thrive. Our hybrid working model, with only two days in the office in a week from Cracow, ensures a perfect balance between flexibility and teamwork.
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Key requirements:
- Proficiency in Dutch or Hebrew language and English at B2 level (essential)
- Fluency in another European language is a significant advantage
- At least 1 year of experience in customer service, compliance or quality monitoring
- Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
- Knowledge of quality improvement tools and cultural awareness across European countries
- Good knowledge of MS Excel and/or Google Sheets
- Bachelor's degree in any relevant field
Main responsibilities:
- Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
- Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
- Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
- Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met
What we offer:
- Strong flexible benefits package (MyBenefit cafeteria) including Multisport card, shop vouchers, and more
- Premium medical insurance for you and your family (Luxmed)
- Life & Disability Insurance (Generali)
- Profitable Voluntary Pension Fund
- Social benefits including holiday bonuses and kindergarten allowances
- Integration and cultural events
- Reward and recognition programs for top performers
- Employee Referral bonuses
- Relocation assistance - including accommodation and travel suppor
Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Mandatory Skills: Quality (Ops) .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion