PRODUCTION AGENT L1

City: Chennai

State/Province: Tamil Nadu

Posting Start Date: 3/11/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

• • CRM, RFP Intake & Sales Workflow Management
    
    • Input and maintain advertiser, brand, agency, and contact records in CRM to support RFP creation, Deal ID setup, and opportunity tracking.
    • Create RFPs and RFP revisions in CRM based on direction from Sales Account Directors, Planning, and Inside Sales teams.
    • Ensure CRM hygiene and compliance with required fields, SLAs, and response timelines.
    
    Proposal, Order & Sales Materials Support
    
    • Process insertion orders (IOs) based on direction from Account Directors and Inside Sales.
    • Compile, edit, and customize sales presentations and proposals using Zoomifier and Excel templates.
    • Prepare post-campaign presentations using inventory reporting and Account Director guidance.
    • Support APEX and non-APEX agency proposal workflows using standardized templates.
    
    Campaign Delivery & Revenue Support
    
    • Partner with Inventory, Posting, and Campaign teams to track campaign delivery and pacing.
    • Reconcile discrepancies across planned, delivered, and invoiced impressions.
    • Communicate delivery updates and final delivery status to agencies and clients as directed by Sales.
    • Follow up on invoice payment status and assist with billing-related inquiries.
    
    Local Sales, Inside Sales & Self-Serve Support
    
    • Manage advertiser-facing chat and email inquiries within defined SLA parameters.
    • Provide product guidance, pricing clarification, and campaign support to local advertisers.
    • Execute CRM re-engagement sequences to nurture stalled or inactive prospects.

• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced sales environment.
• High level of customer service orientation.
• Experience with CRM systems and sales enablement tools.
• Proficiency in Microsoft Excel, PowerPoint, Word, and collaboration tools.