Production Agent -

ix.Other FAQs - any insurance or clinic related clarifications

d. Capability to be able to transfer calls to Medusind Inc. for level II escalation

reasons

Mandatory Skills

• Good communication skills -Grammar, Punctuation and Spellings (R, W, S)

• Able to accept ownership for effectively solving customer (patient) issues, complaints and inquiries, keeping customer satisfaction at the core.

• Good speaking skills over the telephone, Voice skills

• Good writing and comprehension skills

• Excellent interpersonal and customer service skills

• Ability to explain technical issues to technical and nontechnical employees and customers

• Proficient with or the ability to quickly learn an array of process and product changes

Technical skills

• Basic of MS office tools, outlook, internet

• Basic working knowledge on computer

Behavioural Skills:

• Highly self-motivated to deliver superior customer experience

• High energy level and personal resilience

• Integrity and desire to comply with all legal and moral standards

• Service and quality oriented as well as customer focused

Minimum Qualifications

• At least High School graduate (old curriculum) or Senior High School Graduate
• Good written and verbal communication skills
• Maintains an upbeat, positive and motivated demeanor
• Able to read/write/speak the English language
• Excellent communication skills
• Proficient in basic PC knowledge
• Proficient in Microsoft Office
• Must be flexible to work nights, weekends and select holidays outside of your scheduled shift

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Product Quality & Complaint Mgt.(Pharma) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Cebu City, Philippines

Job ID: Wipro-95720

Employment Type: OTHER

Posted: 2025-10-11T18:39:42