Product Manager

Role Purpose

The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing

Do

Understand the stated and unstated needs of the customer to develop the product

Deeply understand the client requirements by interacting with them

Coordinate with the pre-sales team to understand the RFP details

Post client interaction, draft and document user stories along with the business analysts

Analyze the business/ process problem of the client and find loopholes to provide relevant solutions

Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client's end

Identify various touch points while understanding the business/ process value stream of the client

Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem

Create a product vision and roadmap for its development and ensure adherence of the same

Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval

Design and Development of the product solution as per the customer's need

Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers

Work with the UX designer and UI team on the look and feel of the product as per the client's requirement

Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques

Work with DevOps team during the production and to ensure seamless movement of code from different servers

Create various test cases and perform testing the developed product

Perform user acceptance testing at Wipro's environment for successful delivery

Perform testing of the product at client's environment and take the final sign off from the client

Design execution reporting dashboard that will provide clear picture of the progress

Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests

Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically

Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

• Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Incase of performance issues, take necessary action with zero tolerance for 'will' based performance issues

• Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Delivery Manager/ Leadership team

Regular reporting & updates

Testing Teams

For work coordination and support in testing of product

Dev Ops

For production and ensure seamless movement of codes from various servers

UI/UX Team

For recommendation regarding the look and feel of the prototype and the product

Technical Architects

For work coordination and support in development of project

External

Clients

To understand the need and deliver the product

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends within own BU industry - Expert
  • Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
  • Research Orientation - Knowledge of research methods, relevant theoretical concepts and implementations and experimentation led approach to drive results - Master
  • Solution Focus - Apply design thinking to bring about new and novel solutions or changes in processes, products or the way business is conducted - Expert
  • Functional/Technical Knowledge - Product development tools, programming languages, Testing tools, testing automation process - Master

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Managing Complexity
  • Client centricity
  • Execution Excellence
  • Passion for Results
  • Team Management
  • Stakeholder Management
  • Innovation

Deliver

No.

Performance Parameter

Measure

1.

Timeliness of delivery

100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan

2.

Quality & CSAT

On-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re-usable product

3.

IP Creation

Writing whitepapers, knowledge transfer, no. of IP created

4.

Team Management

% trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team

Internet of Things - IoT