We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project and a new team, your role as a Support to Category Management Team Leader will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.
Responsibilities:
• Manages the daily performance of the delivery team, operational risks and issues and team performance;
• SPOC for Client on day-to-day activities;
• Contributes to the operational activities and acts as SME for complex process inquiries;
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• Responsible of the quality of the service, the continuous improvement and the productivity delivered;
• Supports the Lead in management activities;
• Monitors RFx and Contract Management activity;
• Assigns projects within the team considering expertise and workload of team members;
• Monitors/Performs updates of support documentation;
• Perform weekly review with the team members of each group of categories to review status, updates, targets, challenges etc.
• Assists/supports BPO Buyers in day-to-day activities (process, escalation process, 4 eyes review etc.);
• Follow/monitor activities in scope, and reports volumes, workload, and quality to Lead and Service Delivery Lead.
• Onboarding and training (in line with training plan) of the BPO Buyers;
• SME access (onboarding; offboarding);
• Ensure customer satisfaction (collection, monitoring, reporting);
• Ensure recurrent reviews with categories.
• Day to day Quality management (RCA analysis, corrective measures).
What will you bring?
• Good English and French language skills, written and conversational;
• Expert level Orientation in Procurement processes;
• Sourcing to Contract skills;
• Negotiations skills;
• Indirect procurement experience;
• Experience of working on SAP or Oracle or Ariba or COUPA;
• Mandatory experience in BPO, Procurement operations and People management.
Benefits for working with us:
The chance to work for Employer of the Year 2023!
• Competitive salary with attractive set of social benefits:
ü Private Pension Plan;
ü Monthly Benefit budget;
ü Medical insurance;
• Life insurance;
• Christmas bonus;
• Relocation package for candidates outside of TIMIS county;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Professional development through a variety of training programs (hard/soft skills);
• BOOKSTER opportunities;
• Nice designed and central business office;
• Coffee and tea on the house;
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
Procurement(SC)