Procurement Helpdesk Officer, Timisoara

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Procurement Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

• Ensuring all incoming Procurement Services requests: PR to PO / Helpdesk queries / Chats are responded/treated on a day-to-day basis within the agreed SLA and accuracy;
• Meeting SLAs, Dashboard Reports, Escalation process;

• Methodical with a process orientated approach to work;
• Proposing improvement initiatives - participate to quality improvement projects;

• Participating to meetings related to robotic process automation and propose improvement ideas for efficiency increase;
• Performing problem analysis, including root cause analysis for escalations;
• Creating different reports for Business / internal purpose;
• Providing support to the various end users & managers;

• Ensuring adherence to process essentials and compliance to customer requirements;

• Fluent in written and spoken English;

• Procurement domain knowledge and Helpdesk/Customer care experience;
• Experience using Procurement systems (preferable Ariba, SAP, Oracle, SRM) and ticketing tools would represent an advantage;
• Good customer service/communication skills;

• High Quality focused with excellent attention to details and analytical thinking;

• Very good knowledge of Microsoft Excel;

• Ability to keep tight deadlines, planning and organizing capacity;

• Competitive salary with attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Relocation package for candidates outside of Timis county;

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Professional development through a variety of training programs (hard/soft skills);
• Bookster opportunities;
• Nice designed and central business office;
• Coffee and tea on the house;
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.