Processor

The Processor is responsible for processing all activities related to client benefits plans as set up in TBA , while meeting and exceeding client Service Level Agreements.

• The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
• Consulting Skills, Client Knowledge And Client Service:
• Prioritizes work as required in order to effectively respond to client needs
• Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
• Ensures knowledge of client plan provisions and supporting documentation is current and updated
• Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
• Participates & contributes in daily huddles and status meetings
• Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
• Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence
• Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
• Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
• Creates/ updates SOP where and when required . Work with other supporting groups to enhance procedures and eliminate wastage.

• 0 months 2 years work experience in back office or similar transaction processing
• Good computer operating skills required (MS- Office Applications) with typing Speed of Minimum 25 WPM with 90% Accuracy
• Should demonstrate good written & verbal communication

• F lexibility to work in 5.30pm- 3am (fixed)
• Flexibility to occasionally extend work hours to meet business needs
• Flexibility to move across client teams
• Willingness to sign a service agreement before every overseas travel /assignment