Process Lead / Senior Functional Consultant- CRM

Req Id: 100499

City: Amsterdam

State/Province: Amsterdam

Posting Start Date: 10/1/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

We are seeking a skilled Microsoft Dynamics CRM Consultant to lead the design, implementation, and support of our Dynamics 365 Customer Engagement platform. The ideal candidate will have hands-on experience with CRM customization and integration , and will play a key role in optimizing customer relationship processes across the organization.

Your profile

• Experience of 15 years.
• MS Dynamics hands on experience.
• Process and transformation experience.
• Experience in consulting or industry with focus on digital technology.
• Process discovery and design consulting, business process engineering, and fit-gap analysis with industry best practice solutions.
• Process standardisation and optimisation.
• Functional expertise in MS D365 ERP product.
• Involved in creating the future roadmap and creating recommendations baseline for functional workshop, Technical workshop, and business cases.
• Strong team player with an adapting and open mindset for changing on fast-moving environments.
• Willingness to work with cross functional teams in an international environment.
• Strong presentation and coordination skill including to run the process workshops.
• Ability to participate and conduct business and process workshops with customers.
• Process mining skillset (good to have).
• Configure and customize Dynamics 365 CRM modules (Sales, Service, Marketing).
• Gather and analyse business requirements and translate them into CRM solutions.
• Manage CRM upgrades and feature rollouts.
• Collaborate with stakeholders to improve CRM adoption and performance.

Mandatory Skills: Process Transformation Consulting .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Amsterdam, Netherlands

Job ID: Wipro-100499

Employment Type: OTHER

Posted: 2025-10-05T18:38:23