Details
Description
Job Role & Responsibility/Designation
Quality and Process Excellence Lead
Delivery Process/ Function Name
Quality
Educational Qualification
BE / B Tech/ MBA/ B.Stat from a Premier Institute
Skills ( Must Have)
• Programmanagement & change management
• Problemsolving tools/ analytical skills
• Excellentcommunication / interpersonal, facilitation skills
• High energylevel, confident, assertive and team player
Experience ( Minimum)
• ConsultingExperience
• Minimum 2years as Quality & Process Excellence practitioner & total 5years of Experience.
• Experienceof managing team of quality practitioners.
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- Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
• Consultingexperience in Shared Services Set up/BPO space is desirable
Job Description
• Responsiblefor driving quality initiatives for Wipro / Client Accounts.
• Working withdispersed cross functional teams on organizational process (re)-design or industry specific business processes
• Leveragebusiness optimization & innovation tools & application forprocess re-engineering
• Benchmarkingprocesses, Mgmt dashboard set up & building the best practicesrepository.
• Changeplanning and management for deployment of re-designed processes and bestpractices for large teams without reporting relationship
• Facilitatingworkshops, remote groups and leading process diagnostic for articulationof process issues and solution formulation
Any Other Remarks
1. Lead consulting assignments and deliver business value to the customers through quality initiatives. 2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment. 3. Drive benchmarking and best practices deployment across accounts. 4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 5. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. 2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. 3. Must have led/ driven six sigma and lean projects. 4. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 5. Must have worked in cross functional teams and demonstrated ability to drive change in the process.
Customer Service( Reservation)