Process Excellence Consultant

Details

Description

Job Role & Responsibility/Designation

Quality and Process Excellence Consultant

Delivery Process/ Function Name

Quality

Educational Qualification

B.Sc. / BE / B Tech/ MBA/ B.Stat

Skills ( Must Have)

• Problem solving tools/ analytical skills

• Excellent communication / interpersonal, facilitation skills

• High energy level, confident, assertive and team player

Experience ( Minimum)

• Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering

• Exposure to ISO, CMMi or COPC will be added advantage

• Consulting experience in Shared Services Set up/BPO space is desirable

Job Description

• Responsible for driving quality initiatives and Black belt projects for Wipro / Client Accounts.

• Drive benchmarking and best practices deployment across Data management and reporting accounts.

• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.

• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

• Drive projects to improve and maintain the profitability of the process.

• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.

• Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.

• Ensure all process metrics are met.

Any Other Remarks

Quality (Ops)