Payment Manager- Premium Accounts/ Hybrid Tampa Job Description
Here we grow again!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day on benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
Job Summary
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The Payment Manager- Premium Accounts processes all financial transactions regarding receipt of clients' premiums and assist in the resolution of open client issues. The Manager is responsible for training, developing, and managing team associates ensuring they have the tools necessary to process transactions in a timely manner.
THIS IS A HYBRID POSITION AND REQUIRES TO BE IN THE TAMPA OFFICE 2/3 TIMES PER WEEK
Essential Job Functions/Duties
- Identify medium to high complexity discrepancies
- Thorough knowledge of unit's workflow and assist in all phases of unit's assignments
• Working knowledge of all admin systems (TAS, CSR SLP, etc.)
• Accurately calculate manual premium refunds and review and approve high dollar refunds
• Ability to identify medium to high complex discrepancy calculation errors
• Recommend and initiate corrective action, prepare presentations to present to internal and external clients and participate in meetings, projects and deployments as needed
• Answer more complex inquiries within standard department/carrier's requirement
• Regular attendance in order to meet business objectives
• Time keeping and approval of timecards in ADP
• Continuously contribute towards process improvement
• Assign tasks, supervise, mentor and complete timely performance reviews
• Provide technical training and career development for staff
- Knowledge of standard bookkeeping practices and procedures
• Understanding of debit and credit
• High aptitude for working with numbers
• Thorough knowledge of unit workflow
• Basic general knowledge plus considerable administrative or creative knowledge of other functions or operations in order to develop new approaches to issues or problems
• Usually achieved with experience through multiple business cycles in various assignments, generally 3+ years
• Effective job performance requires considerable experience
• Minimum three years related experience in a similar role
• Highly proficient with Microsoft Office suite (especially Excel and Word)