Order Management Specialist with German (full remote - Romania)

Req Id: 85085

City: Bucharest

State/Province: Bucharest

Posting Start Date: 7/29/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Are you passionate about making things happen, staying organized, and building strong customer relationships? At Wipro Romania, we're looking for a proactive and communicative Order Management Associate to ensure smooth and successful delivery of services to our global clients.

Since 2007, Wipro Romania has been a key part of Wipro's global presence, offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference

Why This Role Matters

In this role, you'll oversee customer orders from start to finish-making sure everything flows smoothly, from the initial request to final delivery. You'll coordinate with internal teams and external partners, helping to manage timelines, keep everyone informed, and ensure customer satisfaction every step of the way.

Whether it's a simple request or a more complex delivery, you'll be the main point of contact (back-office B2B), providing updates, solving problems, and ensuring our high standards are met.

Coordinating the Delivery Process

• Manage and oversee the progress of customer orders (Telecommunication products)
• Collaborate with internal teams and partners to keep things moving
• Monitor progress and make sure everything stays on track
• Contribute to improvements in the way we deliver services

Working with Customers

• Validate order details and confirm requirements with customers
• Stay in touch with all stakeholders during the process
• Keep customers updated on progress and proactively manage expectations
• Handle any issues that arise and ensure a smooth resolution
• Ensure a positive experience and high satisfaction throughout the process

Supporting Project Delivery

• Support planning and timelines for delivery success
• Provide updates to internal teams and help set realistic expectations
• Work with both internal teams and customers to manage priorities

Partner Coordination

• Help manage the activities of external service providers
• Follow up on service readiness and any early challenges
• Support quality assurance and smooth handover

Sharing Knowledge & Mentoring

• Share your experience with new team members
• Contribute ideas for process improvements

What We're Looking For

• Fluent in English and German (spoken & written)
• Great communication and interpersonal skills
• Strong organizational skills and attention to detail
• Customer-first mindset with a proactive approach
• Able to manage several tasks and priorities calmly
• Positive, collaborative team spirit
• Confidence to work independently when needed
• A desire to grow and contribute to a global team

What we will offer you:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Order Management(Comms) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Bucharest, Romania

Job ID: Wipro-85085

Employment Type: OTHER

Posted: 2025-08-10T23:21:57