Onsite Tech Support Engineer

Req Id: 101174

City: Mexico City

State/Province: Mexico

Posting Start Date: 10/6/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Desktop Support Engineer

• Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
  
  DESKTOP ONSITE SUPPORT ENGINEER
  
  Onsite position in Queretaro
  
  Intermediate- Advanced English
  
  2 to 4 years of experience in the role
• 1.
  
  Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• 2.
  
  Provides Level 2 technical support while configuring PCs for users.
• 3.
  
  Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• 4.
  
  Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• 5.
  
  Adheres to client policies and procedures while maintaining the integrity of the customer's data.
• 6.
  
  Coordinates across multiple departments/vendors to provide support.
• 7.
  
  Interacts with the customer when responding to technical questions or requests for information.
• 8.
  
  Maintain regular attendance.
• 9.
  
  Other duties as assigned by management.
• 10.
  
  Experience in Microsoft operating systems and Microsoft Office Suites, advance knowledge in desktop troubleshooting is plus.

Submit your updated Resume in English this via.

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Mexico City, Mexico

Job ID: Wipro-101174

Employment Type: OTHER

Posted: 2025-10-08T18:42:09