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Wipro

Network Engineer - L3(Contract)

4 days ago• Minneapolis, MN

Req Id: 95019

City: Minneapolis

State/Province: Minnesota

Posting Start Date: 10/29/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

  • Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence.
  • Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies.
  • Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes.

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Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA).
  • Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts.
  • Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services.
  • Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures.
  • Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly.
    Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively.
  • Provide customer service support to both internal users, external customers, and vendors on network.
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintains detailed and accurate records in workload management, asset management, and administrative applications.
  • Provides tier I and II support in all areas of the organizational service portfolio.
  • Provides excellent customer service to all levels of employees including customers, peers, and leadership.
  • Accurately follows documentation and checklists to ensure efficiency and consistency.
  • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
  • Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
  • Self-directed once assigned work and functions with considerable independence.
  • Shows an interest in learning more advanced aspects of the functional skills.
  • Actively maintains a level of self-study related to technology and customer service.
  • Able to communicate with the customer in non-technical terms so the users can understand.


    • Mandatory Skills: Cisco Routing and Switching .

    Experience: 3-5 Years .

    Expected annual pay for this role ranges from $45,000 to $110,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

    Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

    Client-provided location(s): Minneapolis, MN
    Job ID: Wipro-95019
    Employment Type: OTHER
    Posted: 2025-10-30T18:40:45

    Perks and Benefits

    • Health and Wellness

      • Parental Benefits

        • Work Flexibility

          • Office Life and Perks

            • Vacation and Time Off

              • Financial and Retirement

                • Professional Development

                  • Diversity and Inclusion