Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction
- Install, configure, and maintain all network services, equipment, and devices.
- Monitor network performance and troubleshoot problems and outages
- Program routers, switches, and other network hardware
- Configure DNS servers
- Define, document, and enforce system standards
- Manages all system back-up and restore protocol
- Plans and supports network and computing infrastructure
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- Schedule updates and upgrades
- Proficient in rack server installation and cabling.
- Ability to read and understand schematics and design documentation
- Proficient in cable management for functionality and esthetic purposes
- Possess excellent analytical and problem-solving skills
- Ensuring the effective administration of a new business network
- Performing troubleshooting on all programs when required
- Preparing post-mortem reports and performing trend analysis when there are system failures
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.