Medical Associate
Req Id: 94972
City: Cebu
State/Province: Cebu State
Posting Start Date: 9/9/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
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Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Personal Responsibilities
- Multitask which includes pulling up of relevant documents and responding satisfactorily and immediately
- Provide expertise in receipt and processing of medical device complaints via incoming calls, faxes, and emails, serving as the primary point of contact
- Answer and process all incoming calls and inquiries from customers, sales reps, and various employees of Boston Scientific Corporation in regard to returns, product complaints, and special projects as required
- Accurately enter complaint information into complaint handling system GCMS-TW in a timely manner and in accordance with the company's complaint policy and procedures
- Create, maintain, and adjust all return authorizations within SAP for product complaints and field actions an create replacement orders as required
- Respond to inquiries and assist customers and sales representatives regarding Boston Scientifics' complaint and returns policies
- Responsible for the complaint handling complaint handling process from complaint receipt to record closure Ensures timely processing of complaints.
- U.S. customer Complaint communications
Skills Required
- Strong Analytical and communication skills
- Good computer knowledge, mainly MS Office.
- Good typing speed
- Excellent telephonic and listening skills
- Strong team player and interpersonal skill
Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device) .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion