Manhattan Active Warehouse Management Architect - Senior Manager/Managing Consultant/Principal Consultant
Introduction
Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and new ground-breaking technologies to help our clients adapt to the digital world and make them a successful and innovative company. We are an organization recognized globally for its comprehensive portfolio of services, strong dedication to sustainability and good corporate citizenship, we have over 255,000 hard-working, respected employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and exciting new future.
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It's also an exciting and dynamic company to work for. The Top Employer Institute ranked Wipro overall in as a "Top Employer" for 2023, we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning & Development, Wellbeing and Diversity and Inclusion. This is accompanied by exciting business growth where Wipro has posted continued growth of 45% over the last 10 quarters coming into FY24.
From April 1 st 2023, Wipro's Domain & Consulting (D&C) group moved to a Global Business Line reporting directly into Thierry Delaporte, our CEO. In his own words, this evolution of our business is aligned to our clients' strategic priorities, and will allow us to
- drive better delivery synergies and orchestration
- enhance the experience we deliver across the client journey
- streamline decision making and channel our investments more effectively
- build new capabilities ahead of the market to capitalize on untapped opportunities
- create more opportunities for talent development and reskilling, across the firm.
Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. Our Domain and Consulting (D&C) team is at the heart of this. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro D&C is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our people are the tip-of-the-spear driving change, come join us!
Overview
This career opportunity within our career framework is at Principal Consultant level and is for the Domain & Consulting business unit. The role as a Manhattan Active Warehouse Management Architect will lead growth of the consulting business across strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally.
As a Manhattan Active WMS Functional Consultant, this position focuses on leading the functional and technical implementation of the Manhattan Active WMS. Responsibilities include leading the functional design, system configuration and working with customers to test and implement interfaces between Manhattan Active WMS and external systems. The WMS Functional Consultant is also responsible for developing project documentation and supporting the testing of the application.
Responsibilities
- Accomplishes business objectives by identifying and solving customer information and processing problems.
- Identifies project requirements by interviewing customers and stakeholders; analyzing operational processes and implementing technical solutions (Warehouse Management Systems, MHE/Automation, RF, Printing, and Shipping Solutions); determining project objectives; documenting results; preparing findings and follow-ups.
- Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications.
- Works directly with the customer project team during configuration, testing, training, and implementation.
- Works with customers to test and implement interfaces between Manhattan Associate products or external systems.
- Implements prototype solutions then validates and verifies results by completing tests.
- Prepares customers to use the system by conducting training: developing SMEs and assisting with End-User development.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains and shares professional and technical knowledge with clients and peers.
- Contributes to team effort by accomplishing related results as needed.
- Collaborate and produce deliverables and client collateral to include:
- Functional flow documents
- Process descriptions and diagrams
- High-level system context diagrams
- Configuration plans
- Conversion plans
- Training plans
- Cut-over plans
- Training Job Guides, QRGs, SOPs
5-Habits for Success at Wipro
- Being Respectful - Treat others how you want to be treated.
- Being Responsive - Acknowledge, commit and respond within reasonable timeframes.
- Always Communicating - Ensure information flows (including difficult news) in a timely, proactive and consistent manner.
- Demonstrate Stewardship - Put the interest of Wipro ahead of everything else.
- Building Trust - Demonstrate a high say-do ratio in everything you do without externalizing failures.
Skills and Qualifications
- Bachelor's degree in Logistics/Supply Chain, Business Administration, Information Technology or a related field strongly preferred
- Strong experience with Manhattan Active software packages
- 3 years of experience deploying software
- 1 year of experience with database troubleshooting (SQL)
- Provides senior level design for client specific enhancements
- Proactively troubleshoots and resolves issues that arise during the implementation
- Minimum 4 years of experience in Business Process Definition, Support, and Design
- Functional Flows
- Process Descriptions
- Future State Models
- Root Cause Analysis
- Minimum 4 years of WMS utilization experience and integration with other process areas
- Tier 1 or Tier 2 WMS experience
- WMS application to and support of warehouse operations
- Printing solutions: documents and labels
- Shipping solutions: Fedex, UPS, USPS, DHL, freight carriers
- Past experience as a WMS SME with knowledge of Inbound Processing, Outbound Processing, Physical Inventory, RF Transactions, cycle counting, general warehousing, and MHE/Automation integration
- Set-up
- Configuration
- Day-to-day Support
- Strong experience working in warehouse and fulfillment operations with a keen sense of:
- Lean opportunities
- Industry-leading practices
- Strong leadership skills with past experience in leading workstreams and teams in problem resolution, new development of processes, and implementation of WMS applications, modifications, or extensions.
- Strong experience in SCI and other BI/BA tools, reports, and dashboards
- Understanding of data and system integration tools, methods, and platforms
- Excellent verbal and written communication and presentation skills
- PowerPoint
- Word Documents
- Workshop leadership
- Preferred Technical and Professional Expertise
- Tier 1 WMS experience: Manhattan Active WM
- Omni-channel distribution: store and e-commerce
- SQL
- Excel
- Reporting packages/tools
- Past system implementation experience: WMS, Order Management, ERP, Automation
- Travel expectations up to 50%