Major Incident Manager - L1

Req Id: 97851

City: Chennai

State/Province: Tamil Nadu

Posting Start Date: 9/19/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

The MIM team plays a pivotal role in ensuring the stability and resilience of our IT services, swiftly resolving high-impact incidents to minimize disruptions to our banking operations. We are seeking candidates who meet the following key qualifications:

• Experience: Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain.
• Certifications: ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices.
• Technical Proficiency: Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.
• Communication Skills: Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.
• Composure Under Pressure: Proven ability to remain calm and effective in high-pressure situations, ensuring swift and accurate decision-making during critical incidents.
• Additional Skills:

• Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
• Competence in producing detailed post-incident reviews with actionable recommendations.
• Strong analytical skills to identify trends with common themes and prevent recurring incidents.
• Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
• Ability to work 24/7 in rotational shifts as required for global coverage.