Mainframe support

Req Id: 104702

City: Guadalajara

State/Province: Jalisco

Posting Start Date: 10/17/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

support for Mainframe

Role Purpose

The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction

Responsibility Summary:
• Detect and escalate interruptions to batch schedule
• Identify actual and potential business impact of batch delays and / or failures.
• Interact with application support teams to execute batch recovery activities.
• Modify current batch schedule in support of scheduled maintenance activities.
• Interact with systems administrators to solve technical issues impacting batch cycles.
• Fulfill adhoc schedule modifications through formal request mechanisms.
• Perform Change functions to assure maximum performance and reliability
• Develop, enhance and maintain documentation for Command Center
• Facilitate bridge/war rooms for incident triage resolution
• Provide voice technical support

Skills:
• Mainframe batch processing
• Utilizing CA7 batch scheduler and CA11 catalog management table
• Distributed batch processing using scheduling tools like Autosys

Qualifications Required in the Job:
• Minimum of 2 to 4 years of expirience
• Bachelor's degree in Information Technology is preferred or equivalent related work experience.
• Must have strong English written and verbal communication skills
• HYBRID JOB GUADALAJARA
• Ability to relate technical issues to business operations and impact
• Relies on experience and judgment to plan and accomplish responsibilities
• Spends significant time interfacing with support teams, technical associates, and vendors
• Ability to efficiently prioritize and organize competing work demands with little oversight

Mandatory Skills: Mainframe Monitoring .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.