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Job Description
To act as Functional consultant in Support and maintenance project of an existing application written predominately using Microfocus Cobol with Java front end.
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Strong communication and presentation skills to effectively communicate technical concepts and findings to both technical and non-technical stakeholders
Expertise in conducting root cause analysis of the application modules
Excellent problem-solving skills and attention to detail
Provide L3/L4 level of maintenance support for the user service requests
Conduct Peer reviews and able to do project management activities for the client serving role
Ability to work collaboratively in cross-functional teams and manage client relationships effectively.
Bilingual is preferred with basic level of Japanese ( Read/Write) to address client queries
Proficient in standard software development (SDLC ) with testing and deployment.
Good to have experience in Airlines Domain.
Good to have experience in Japanese client facing role by handling customer inquiries, resolving issues, building relationships, providing support, and managing client expectations.
Mandatory Skills: Mainframe Monitoring.
Experience: 3-5 Years.
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