Licensed Insurance Agent

Licensed Insurance Retention Agent

Position Location : Remote

As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.

Job Description:

• Take inbound calls & make outbound calls to warm/hot leads or existing customers.
• Have interactive conversations with prospective and existing customers to showcase your active listening skills
• Effectively create customer need by conducting various probing techniques.
• Provide a high level of quality customer service in a high call volume environment.
• Accurately describe benefits and features for all available product lines.
• Follow documented processes and guidelines.
• Display salesmanship with the goal of one call close.
• Document systems properly to ensure accurate tracking and accountability.
• Ability to multi-task and work in multiple systems simultaneously
• Achieve all sales and call center goals.
• Assist with special projects that aid in the ongoing growth of the team- such as reviewing for effectuating polices, aiding in new phone/equipment implementation, becoming knowledgeable on new plans or industry updates.
• Work with internal departments in a professional manner to assist callers.
• Assist consumers with technical issues on the carrier's enrollment website.

• HS Diploma or GED required.
• Valid insurance license with health component.
• Current continuing education requirements for license must be met
• Knowledge of successful selling techniques.
• Excellent oral and written communication skills.
• Outstanding customer service skills
• Must have an enthusiastic, flexible and assertive personality.
• Experience in a call center.
• Ability to sit for long periods of time.
• PC literate. Knowledge of Microsoft Office Suite Products is a plus
• Must be comfortable in a competitive goals driven sales environment.
• Must demonstrate multi-tasking and critical thinking skills regularly.
• Passion for helping people and developing strong sales relationships
• Conduct yourself in a professional manner at all times
• Ability to work independently and self-manage to requirements
• Good attendance is a must.
• Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.
• Ability to receive company equipment; and make sure it is assembled properly in a timely manner.
• All agents must have the ability to communicate with leadership via online chat, email and virtual meeting applications. This position requires agents to be very responsive during work shifts.
• Ability & flexibility to troubleshoot any connectivity issues with your local ISP
• A private home workspace where customer information can remain secure

• Competitive personality & an internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other advisors to succeed and hit new goals.
• Ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers
• Sales-minded, and open to connecting via phone and your network
• Goal-oriented, with a focus on achieving sales success
• Open and receptive to coaching and feedback
• Take control of your career and positively impact the lives of our customers.