Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
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Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver
No.Performance ParameterMeasure1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT2.AutomationProcess optimization, reduction in process/ steps, reduction in no. of tickets raised3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter
Responsibilities include:
- Monitoring all active network equipment, ensuring seamless operations, system availability and reliability.
- Trouble shooting and resolving network issues, implementing security measures, and proactively optimizing network performance.
- Performing network maintenance and system upgrades including service packs , patches hot fixes and security configurations
- Configure and Install various network devices and services ( Routers , Switches, IP addresses, VLANs, routing protocols, MPLS, VPN, QOS)
- Monitor system resource utilization , trending, and capacity planning.
- Provide Level 3 support and troubleshooting to resolve issues.( This includes diagnosing network problems, analyzing network logs, and implementing solutions to resolve network issues)
- Work within established configuration and change Management policies.
- Assist in network design and implementation.
- Troubleshoot issues with Network Deployment.
- Identify potential failures and recommend solution.
- Liaise with Vendors and other IT personnel for Problem resolution.
- Update knowledge base with known errors.
Requirements and Skills
- L3 Network Engineer with 8 - 10 yrs.
- Proven experience in a network administrator role
- Excellent knowledge and troubleshooting skills on SD WAN, LAN segmentation, Cisco Switches, Cisco Wireless Access Points, Cisco Wireless Controllers, Cisco Routers, Riverbed Bandwidth Optimizers.
- Maintain design of LAN/WAN including protocols and routing.
- Proven hands-on experience in networking , routing, and switching.
- Solid understanding of network operating systems ( JUNOS and Cisco IOS)
- Sharp troubleshooting skills. Ability to work independently.
- Deep understanding of Networking protocols ( IPSEC, HSRP, BGP, OSPF)
- Solid understanding of the OSI or TCP/IP Model
- Experience with Internet VPN's remote implementation, troubleshooting, and problem resolution is desired.
- Hands on experience with Monitoring network diagnostic and network analytics tools
- Excellent Written and Verbal Communication.
- Flexible to work in 24x7 Shifts.
- Bachelor's degree (or equivalent) in computer science or related field
- Professional certification, such as CCNA, CCDP or CCNP
- Stay up to date with the latest networking technologies and best practices.
Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.