Lead Administrator - L2

Req Id: 52504

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 4/21/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

Network Operations

Shift Work: Work in a 24/7 shift environment to ensure continuous network availability.

Incident Management: Handle escalated/high-critical incidents and tickets.

Change Management: Analyse risk and impact, and participate in major network changes.

Problem Resolution: Diagnose and resolve network issues, identify incident patterns, and drive root cause analysis.

ITIL Processes: Adhere to ITIL best practices for incident, change, and problem management.

Data Centre Operations: Manage and maintain data centre networks supporting critical applications.

Network Installation and Troubleshooting

Infrastructure Management: Install, configure, and troubleshoot LAN, WAN, WLAN, and DHCP in enterprise environments.

Routing Protocols: Expert level troubleshooting of dynamic and static routing protocols (EIGRP, OSPF, BGP, HSRP, VRRP).

Switching Technology: Deep expertise in LAN/data centre networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP).

Operational Support: Provide DNS, DHCP, and NTP support.

Monitoring Tools: Experience with network monitoring and management tools (e.g., SolarWinds, Moogsoft).

Requirements:

Must Have:

Experience: 8-10 years of core enterprise network experience.

Wireless Technologies: At least 3 years of experience with enterprise wireless (Cisco/Aruba).

Cisco Expertise: Proficiency in Cisco routing and switching across access, core, and distribution layers.

Certification: CCNP (Cisco Certified Network Professional).

Team Leadership: Experience managing a team of at least 10 members.

Add-On/Preferred Skills:

SDWAN: Experience with SDWAN solutions.

Firewall: Basic (L1) skills in Palo Alto firewalls.

ITIL Certification: ITIL v3/v4 Foundation certified.

• • hrough automation and other initiatives for higher efficiency and effectivenes
• Category
  
  Details
  
  Experience
  
  8-10 years in enterprise networking, 3 years wireless, 4 years WiFi (preferred Aruba SME)
  
  Certifications
  
  CCNP (required), ITIL v3/v4 Foundation (preferred)
  
  Technologies
  
  Cisco, Aruba, SDWAN, Palo Alto (L1), SolarWinds, Moogsoft
  
  Skills
  
  Routing (EIGRP, OSPF, BGP, HSRP, VRRP), Switching (L2/L3, VLANs, STP, VTP), Python
  
  Other
  
  24/7 shift work, ITIL process adherence, automation, monitoring tools

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver
No Performance Parameter Measure 1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management 2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Bangalore, India

Job ID: Wipro-52504

Employment Type: OTHER

Posted: 2025-08-14T18:42:44