Lead Administrator - L1

Req Id: 99297

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 9/26/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

WO value - 150k

Location - PAN India

ob Title: ServiceNow ITAM Developer

• At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform
• At least 5 years of experience in Design, development and implementation of Service Now Software & IT Asset Management.
• Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle. Design and develop SAM and HAM requirements/enhancements.
• Understand the end-to-end Software Licensing model for ServiceNow.
• Responsible for Software Asset Management & ITAM activities.
• Works with Software asset librarians and SMEs to consolidate Software entitlement data.
• Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number, Version, Edition, Entitlement type, etc.) is available for better normalization results.
• Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSM applications.
• Monitors results of discovered software and fix any issues or anomalies identified.
• Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow.
• Establish SaaS integrations with OOB connectors to ingest software usage information into ServiceNow.
• Establish Custom SaaS integrations where necessary to ingest software usage information into ServiceNow.
• Monitor reconciliation jobs and fix any issues or anomalies identified.
• Modify License workbench and OOB reports based on requirements or top publishers.
• Define process for reclamation of software to ensure software compliance.
• Must have integrated the ITAM with ITSM to develop an integrated solution.
• Must have a working experience on domain separated environments
• Participate in project activities including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Create/Maintain ServiceNow SAM & HAM documentation/standard operating procedures documents.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
• Must be ITIL Foundation / CSA certified.

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver
No Performance Parameter Measure 1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management 2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations

Mandatory Skills: ServiceNow Software Asset Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Client-provided location(s): Bangalore, India

Job ID: Wipro-99297

Employment Type: OTHER

Posted: 2025-09-28T18:37:37