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Job Description
Job Title
Linux Admin - L3
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Proposed Grade
Band B3
Primary Skill (Technical Skill)
Unix - Linux
Secondary Skill (optional)
Solaris / AIX / HPUX
Educational Qualifications
B.E. / B.Sc. / Diploma / MCA / BCA
Experience Level
6 - 8 years
rate
up to 150K
Location:- Coimbatore
Role & Responsibilities
- Knowledge acquisition and updates to related documents
- First point of escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required
- Ensure proper communication and quick resolution as a crisis manager.
- Timely escalation to management
- Plan and schedule Changes coordinating with different stakeholders.
- Perform Service Requests based on Standard Operating Procedures
- Service incidents and queries within the agreed service levels
- Perform RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the engagement
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Hardware troubleshooting & Vendor coordination
- Weekly and monthly status reports
- Participate in business meetings with various stake holders on a need basis
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Work with project teams for activities such as new server build, OS upgrades, migrations etc
- Automation of tasks using Shell / Perl scripting
Additional responsibilities for a Team Lead
- Induct new team members
- Project management and people management
- Single point of contact for the respective technology towers
- Conduct periodic reviews with teams.
- Drives day to day operations and work plan allocation/management
Skills
Must have
Nice to Have
Technical Skills (Core & Top-Up)
- Expert in Linux Administration (RHEL, Suse)
- Expert in KVM / RHEV Administration
- Expert in LVM
- Advanced shell scripting
- Configuration of RedHat Cluster / Veritas Cluster
- NIS, NIS+ / DNS configuration
- Patch management
- NFS / Automount configuration
- Recovery of Operating system from backup
- Server / OS Crash analysis
- Performance tuning
- Knowledge in other Unix flavors
- Knowledge in other domains such as Storage, Backup, Database, Middleware and network.
- RHCE certification
- Certification in Clustering and Volume manager products
- Experience in other Unix flavors
- experience in vmware
Process & Tools
- Expert in ITIL processes
- Good exposure in various ticketing and monitoring tools
- Vendor coordination
- Capacity management tools
- ITIL certification
Behavioral Skill
- Good Written & Verbal Communication Skills
- Highly dynamic in terms of managing workloads and working under pressure.
- Experience in handling global customers
- Onshore experience
Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management2New projectsTimely delivery
Avoid unauthorised changes
No formal escalations
Mandatory Skills: Linux Admin.
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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