Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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Position Requirements
- 10+ years of Enterprise Network infrastructure experience.
- 10+ years of large data center network handling experience (ACI/Nexus/Spine-Leaf VXLAN/EVPN Fabrics)
- Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained.
- Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure.
- Excellent interpersonal skills are needed to work with various levels of technical staff members.
- Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines.
- Work with internal customers in managing requests/changes/incidents for your areas of work.
- Work with global teams to provide support and complete IT projects.
- Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines.
- Self-motivated, constructive and positive attitude.
- Possess good understanding of infrastructure management processes; knowledge on ITIL framework.
Skills:
- Expert level knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment.
- Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, EVPN.
- Good knowledge on automation / scripting and ability to automate repetitive tasks.
- Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS).
- Knowledge in working with SDWAN products (SilverPeak).
- Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands.
- Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management)
- Expert level knowledge in working with various routing protocols such as BGP, OSPF.
- Hand-On experience working with a large Infoblox and Aruba ClearPass deployment.
- Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP.
- Recognize the importance of customer focus and/or of serving the needs of the end user.
- Productivity Tools: Word, Excel, PowerPoint & Visio.
Certifications
- CCIE Preferred. CCNP is a must.
Responsibilities
- Drive critical issue resolution/Break-Fix for P1/P2 issues.
- Manage existing and new networking solutions, including monitoring the network stability and uptime.
- Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required.
- Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process.
- Interact with various internal users in evaluating the needs and building a right solution to meet the requirements.
- Monitor event logs/alerts and services to be proactive in identifying potential issues.
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management2New projectsTimely delivery
Avoid unauthorised changes
No formal escalations
Mandatory Skills: Network Data Admin.
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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