Lead Administrator - L1

• Expertise in VMware Backups is a must. Should know how to configure VM backups, knows way around vCenter configuration, VM recovery, file level recovery, troubleshooting failed backups with all related error codes.

• Proficient with Disaster Recovery solutions and Replication technologies for local and remote replications. Ensure high availability and resiliency across the backup products and services.

• Data Domain: knowledge on DD Configuration, DDBoost uses, MTREE creation and replication, optimized replication using NetBackup, storage unit creation and association with remote DD. In depth knowledge of all DD protocols.

• New builds and configuration - should know how to create/config Cohesity clusters, NetBackup Master/media environments and Data Domains.

• Life Cycle Management - Complete knowledge on the underlying hardware/software/firmware on backup appliances. Planning the life cycle upgrades and refreshes with full understanding of the compatibility matrix.

• Capacity Management. Should be capable of judging and estimating capacity needs.

• Reporting & Monitoring - Proficiency in reporting and monitoring backup components, catering to business needs, analyzing data.

• Problem Management - Understating and identifying recurring issues, finding a permanent solution. Should be completely proficient in RCA/CAPA writing.

• Desired skill - Python, PowerShell or Ansible. Ability to drive and develop automations.

Backup L3/L2:

• Management, maintenance, and support of backup solutions, utilizing various technologies like Cohesity, NetBackup, Data domain

• Knowledge and hands-on on VMware Backups. Should know how to configure VM backups, knows way around vCenter configuration, VM recovery, file level recovery, troubleshooting failed backups with all related error codes.

• SLP: Should know how to configure Optimized SLP with OST, how SLP AIR operates and how data can be recovered from Remote location

• Data Domain: knowledge on DD Configuration, DDBoost uses, MTREE creation and replication, optimized replication using NetBackup, storage unit creation and association with remote DD.

• NetBackup Master and Media Configuration. Hands-on knowledge of setting backup Master and Media servers should have an understanding of pre-requisites, compatibility, etc.

• Capacity Management. Should be capable of judging and estimating capacity needs for tapes/disk utilization

• Reporting - Should have knowledge of reporting tools like OpsCenter to create reports for management review.

• Any scripting knowledge on BASH or POWERSHELL will be an added benefit

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management2New projectsTimely delivery
Avoid unauthorised changes
No formal escalations

Mandatory Skills: Cohesity.

Experience: 5-8 Years.

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