L2 Support Engineer
This job is no longer available.
Req Id: 70880
City: Manila
State/Province: Manila
Posting Start Date: 6/26/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.
• Receive and triage escalated issues from L1 support
• Diagnose and resolve complex technical problems related to the card system
• Track and manage incidents using a ticketing system, ensuring timely resolution
• Perform root cause analysis to prevent recurring issues.
• Identify and analyze trends in incidents to identify underlying problems
• Develop and implement solutions to prevent problems from recurring
• Collaborate with other teams to implement permanent fixes
• Work closely with L1 support, L3 support, and development teams to resolve issues
Want more jobs like this?
Get jobs in Manila, Philippines delivered to your inbox every week.
• Document solutions and knowledge base articles for future reference.
• Perform routine maintenance tasks on the card system, such as software updates and patches
• Use monitoring tools to identify and address potential problems before they impact users.
Mandatory Skills: Cards .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion