ITIL Incident Management Specialist - HYBRID AUSTIN

Req Id: 98488

City: Austin

State/Province: Texas

Posting Start Date: 9/26/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Incident Management Specialist

About the Role:
We're seeking smart, proactive, and resilient professionals to join our Incident Management team. This role is less about coding and more about owning incidents end-to-end-coordinating across Development, SRE, QE, and Business teams to drive accountability, RCAs, and closure.

Responsibilities:

• Manage the incident lifecycle (detection → resolution → closure) using ITIL best practices.
• Act as the SPOC for major incidents, ensuring timely updates and stakeholder alignment.
• Work with Java development and production support teams to identify fixes, track stability, and prevent recurrence.
• Facilitate Root Cause Analysis (RCA) and post-incident reviews, ensuring learnings are documented and acted upon.
• Persevere with stakeholders to secure responses in high-pressure, ambiguous, and sometimes "thankless" situations.

Requirements:

• Strong knowledge of ITIL processes (Incident, Problem, Change Management), ServiceNow or similar.
• Working within the SLA's requirements, diligently tracking metrics, setting realistic expectations, and regularly reviewing the agreement to ensure continuous relevance and alignment with evolving business needs.
• 4 Hands-on experience in Java production support / application support environments.
• Excellent communication, influencing, and stakeholder management skills.
• High perseverance, problem-solving ability, and calmness under pressure.
• ITIL certification is a plus.

Mandatory Skills: Enterprise Platform Engineering Backend .

Experience: 5-8 Years .

Expected annual pay for this role ranges from $60,000 to $135,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Client-provided location(s): Austin, TX

Job ID: Wipro-98488

Employment Type: OTHER

Posted: 2025-10-03T18:40:26